Frequently Asked Questions
Everything you need to know about your KOSPET rugged smartwatch experience.
What shipping methods are available and how long does delivery take?
We offer standard and expedited worldwide shipping. Standard shipping typically takes 7-15 business days, while expedited shipping arrives within 3-7 business days depending on your location.
Are KOSPET smartwatches waterproof?
Yes, most KOSPET smartwatches feature professional-grade water resistance ratings, such as 5ATM or IP69K, making them suitable for swimming and harsh outdoor environments.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original condition within 30 days of delivery for a full refund.
Do KOSPET products come with a warranty?
Every KOSPET smartwatch purchased from our official store comes with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your package in real-time.