Returns & Exchanges

At KOSPET Global Official, we stand behind the quality of our rugged smartwatches and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Contact Support

  Initiate your request by emailing our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories, manuals, and protective films are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a traceable carrier to our designated warehouse address provided during the authorization step.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned hardware for functionality and condition, your refund will be processed to your original payment method within 7-10 business days.